Return Policy

If any of the items in My1STOP.com.my Seller Return Policy conflict with the terms set forth by the Seller in the following section, the latter will control:

 

Symbiosis International Return & Refund Policy

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.

You may want to return your order due to any of the following reasons:

Reasons

Description

Damaged

The product is damaged in delivery

Defective

The product does not function as described in its manufacturer specification

Incorrect/wrong item

Not the product the customer ordered (e.g. wrong size or wrong color)

Missing items/parts

Missing items/parts as indicated in the packaging

Does not fit

Customer receives the size that was ordered but it does not fit

Website error

The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

 

Unless otherwise stated in the product description, the general requirements for returns are as follows:

· It is within fourteen (14) days from the delivery date

· You have proof of purchase (order number, buying invoice, delivery note, bank statement)

· The product must not fall into the non-returnable product list.

· The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it

· The product must not have been used or installed or had any data inputted

· All sealed items must not be opened

In case you have opened the seal, please refer for assistance by calling 60389530001.

 


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